Policies may change periodically without notice but policies in your confirmation will be current

Reservations & Deposits

RENTAL AGREEMENT

A Vacation Rental Agreement Under The North Carolina Vacation Rental Act Is Different Than A Hotel/motel Reservation. (Enacted Legislation  Chapter 42A) the rights and obligations of the parties to this agreement are defined by law and include unique provisions permitting the disbursement of rent prior to the tenancy (occupancy) and expedited eviction of tenants. your payment of money or taking possession of the property after receipt of this agreement is evidence of your acceptance of the agreement and all provisions of the arc reservation policies and your intent to use this property for a vacation rental.

CONFIRMATION

A reservation is not confirmed until you receive a confirmation email directly from ARC. If your reservation was made through and On-Line Travel site such as Booking.com, Expedia, Airbnb, etc. you are not entitled to a refund of the difference if you later discover you paid a higher price per night than if you booked directly on ARCs website – www.ashevillerivercabins.com

A Completed Reservation is one for which you have received a confirmation email from ARC and signifies acknowledgment, understanding, and agreement with the following policies:

DEPOSIT

  • To guarantee your reservation a deposit is required.  Deposit of one half your total stay is due at time of reservation.

The balance of the stay is due 30 days prior to arrival. If your reservation is made within 30 days of your arrival date, the entire amount of the reservation is due at the time the reservation is made.

DEBIT CARDS

If you choose to use a Debit Card to make your reservation, please be sure there is enough money on the card to cover the full amount of the reservation at the time of booking. If the Debit Card or Credit Card should fail Pre-authorization of the full amount, we will attempt to contact you by the phone number and by the Email address on your reservation. You will have 24 hours to change the Card online or give us a call at 1-828-684-9147. If we do not hear from you within 24 hours, your reservation will be canceled.

For Reservations Made For The Same Day Or Within The Next 24 Hours, We Will Attempt To Contact You By Phone Only. If You Do Not Answer And Do Not Return Our Call Within 1 Hour, We Will Cancel The Reservation Immediately And Call You Again To Advise You Of The Cancellation. In The Event Of A Cancellation Due To A Failed Card, Any Money Successfully Charged By Us Prior To The Failure Of The Card Is Non-Refundable.

Using a Debit Card

If you choose to use a Debit Card to make your reservation, please be sure there is enough money on the card to cover the full amount of the reservation at the time of booking.

If the Debit Card or Credit Card should fail Pre-authorization of the full amount, we will attempt to contact you by the phone number and by the Email address on your reservation. You will have 24 hours to change the Card online or give us a call at 1-828-684-9147. If we do not hear from you within 24 hours, your reservation will be cancelled.

For reservations made for the same day or within the next 24 hours, we will attempt to contact you by phone only. If you do not answer, and do not return our call with in 1 hour, we will cancel the reservation immediately and call you again to advise you of the cancellation.

In the event of a cancellation due to a Failed Card, any money successfully charged by us prior to the failure of the card is NON REFUNDABLE.

Rates & Occupancy

Check-In/Check out

Check-in time is 3:00 pm and checkout is 11 am.
Early check-in or late check (up to 1 hour) is only available with prior approval.

RATES & MAX OCCUPANCY

The base nightly rate on all of our cabins covers up to 2 Adults.
Adults are defined as anyone 16 yrs. of age and up.
Up to two (2) Children under 16 yrs. Stay free in all cabins except

The BEAR Cabin #8

The nightly rate on the Bear Cabin covers up to 2 Adults 16 yrs. and up and up to 4 children.
Max Occupancy in the Bear cabin is any combination of 6 people.

Max Adult Occupancy in the Bear Cabin is Four (4).

The first two (2) ADULTS are included in the base rate. Each additional Adult (16 yrs. And up) is an additional $25.00/night.

Occupancy example:

2 Adults and up to 4 Children, 3 Adults and 3 Children, 4 Adults, and 2 Children.

The 200-Year-Old Cabin

The nightly rate on the 200 yr. old cabin covers up to two people. Because of its size (Approx. 300 sq. Ft. and layout, One Queen bed but no Sofa, Maximum occupancy in the 200 yr. the old cabin is 2 People. Two (Adults) or One (1) Adult and One (1) Child All other cabins can accommodate a combination of 4 people.

The nightly rate covers up to 2 adults and 2 children.
Max Adult occupancy is two (2).

Pets

Please read our pet policy completely and then send us an email to jaymeabvi@gmail.com stating the name on the reservation, your arrival date, and the fact that you have read, understand, and agree to abide by our pet policy.

The following Cabins are Pet Friendly

#2 Americana,
#3 Fishermen,
# 5 Deer,
#7 200 Yr. Old
# 8 Bear

Our dog-friendly vacation rentals mean we want you and your 4 legged friends to enjoy some time in the mountains together.

Please NO PETS except by prior management approval based on size of the pet in:

#1 Lazy River Cabin,
# 4 Rocky River Cabin,
#6 Honey Bear Cabin,

If we discover that you have a pet in one of our Non-Pet-Friendly cabins you will be charged the $25.00 pet fee/night and you may be responsible for up to a $100.00 cleaning fee. We guarantee folks that do not wish to be in a Pet-Friendly cabin that there will be no sign of pets in their cabins.

Charges

We charge $25 pet-fee. Because we have many human quests that reserve extended stays, we charge $10/dog/night – Max 2 dogs under 80 total lbs.  The total weight of both dogs must be under 80 pounds. In other words, we cannot accommodate 2 Labs weighing 50 lbs. each but we can accommodate 1 Lab (50 lbs. and 1 other dog under 30 lbs. If this is confusing, give us a call at 828-684-9147 and we will do our best to accommodate you. We then donate $5 of your pet fee to the Asheville Humane Society. The animals thank you in advance!!!!!

Sorry, no cats due to allergies.

Deposit

A refundable deposit of $100 is applied for first time visiting dogs and people. If you are checking out prior to 9 am, The deposit is returned to the same Credit Card within 5 days of your stay if there is no damage or additional cleaning (Including pet hair) in the cabin. If you are checking out after 9 am, you may request a member of our staff to inspect your cabin prior to departure. If no damage or excessive cleaning, your deposit will be refunded immediately.

You will be notified within 48 hours if there is a deduction in your deposit. If no damage, or excess cleaning, the deposit is not applied for subsequent stays.

Please do not allow pets on our furniture and beds.

We DO NOT charge an upfront cleaning fee and we trust that you will respect our property and the comfort of other guests. We ask you to clean up after yourselves and your pets (Including Pet Hair) if any and including outside, gather and take your trash out to the trash can and secure the lid, leave your used towels on the bathroom floor. Understandably, if there is any damage caused by you or your pet, including accidents in the cabin, you will be responsible for the cost of replacement, repairs or additional cleaning and a pet deposit will be applied for a subsequent visit.

You Guarantee the following:

Your dog(s) is/are current on their shots and have proof of rabies protection.

Your dog(s) is/are on active flea and tick prevention. Please do regular tick checks on your dog, especially in the spring and early summer.

Your dog has been socialized to be around other dogs and people Owners are responsible for the care and interaction of pets on the property.

Any guest whose pet(s) create an excessive disturbance or engage in unsafe behavior may be asked to leave at the discretion of ARC. In such a case no refund of any fees paid will be made.

Please clean up after your pet. Poop Bags and receptacles are provided in the cabin and on the grounds. There will likely be other guests with pets here as well. Please be willing to work together to make this a good experience for everyone. If a guest or staff member is uncomfortable around your pet, we ask that you make every effort to adjust activities accordingly.

Smoking & Housekeeping

Smoking – All cabins are non-smoking

Smoking is not permitted in the cabins. Smoking is permitted on the porches and grounds. Please do not smoke within 25 feet of any open door or window. Please dispose of smoking materials responsibly.

  • Use the ashtrays provided on the deck of each cabin and empty in the trash when finished
  • Please do not drop butts on the ground.

There is a $200 charge if smoking is detected in the cabin.

House Keeping

Our Cabins are Not housekeeping cabins. We do not charge an upfront cleaning fee. Others charge as much as $175.00 per stay. We do however expect that you will keep your cabin clean and leave it in broom clean condition, empty all trash and bring it to trash cans, clean your own dishes, pots, pans, glasses, cups, etc. and leave them on the dish rack. For cabins not left in broom clean condition or that require extra cleaning by staff, there will be a charge of $25.00. Linens and towels will not be changed during your stay of 3 days or less. On stays of 4 or more days, Linens will be changed every 4th day unless there was an accident in which case you may call the office for a change. Daily housekeeping and or linen and towel changes are available at $25.00 per day upon request.